Diaper Bag - Nylon Brown

Preparing Your Order
Every order at Somuas begins with careful preparation. As soon as you place your order, our fulfilment team gets to work. Most orders are ready for dispatch within 1–4 business days, giving us time to complete quality checks and pack your items securely.

Getting Your Order to You
Once dispatched, parcels are typically delivered within 3 to 14 days. Timing may vary depending on the courier network and local handling, but we structure our logistics to ensure a reliable and smooth service. We’ll email you as soon as your parcel is on its way, including tracking information so you can follow it in real time.

Always In Stock
We list only products that are available and ready to ship. This means what you see on our website is in active stock and can be dispatched without delay — no hidden backorders, no unnecessary waiting.

Global Supply Support
To keep our supply chain steady and our fulfilment reliable, we work with SF Express, a respected third-party logistics provider based in China. Their expertise helps us maintain consistent product flow and dependable delivery.

If You Need to Return
We want you to feel completely confident shopping with Somuas. If your order isn’t quite right, you can return it within 30 days of delivery for a refund or exchange.

How to Begin the Process
Please email info@somuas.com and include:

• Your full name
• Order number
• The item(s) you wish to return
• A short explanation of why you’re returning them

Once approved, our team will send you a prepaid return label so you can send the parcel back free of charge. Please affix the label securely before dropping your package at the nearest postal location.

Return Addresses

UPS Access Point
99 Oxford Street
London W1D 2HX
United Kingdom

Royal Mail Delivery Office
28 Deansgate
Manchester M3 2BN
United Kingdom

Processing Your Refund or Exchange
When your returned parcel reaches us, it will be inspected to ensure it meets our return requirements. Once approved, we’ll issue a refund to your original payment method or arrange an exchange if requested. Refund times may vary depending on your payment provider, but you’ll be kept informed by email at each stage.

Our Promise
We keep the return process transparent and straightforward. If you need any help, our support team will guide you step by step to ensure your experience with Somuas remains smooth and positive.